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Shipping & Returns

Shipping| Domestic & International

We can get what you need fast and affordably - anywhere in the world.  In addition to the United States, we ship pool and spa products to Canada, Australia, New Zealand, England, France, Austria and Sweden, just to name a few.  If you have a pool or spa, we can help you no matter where you are! 

We have partners around the globe, so if you need or prefer a local supplier, let us know.  We'll do our best to find a Pool and Spa Professional in your area.

Shipping| Methods

US Postal Service is our preferred shipping choice which gets product across country in 3 days or around the world in 5-10 with receipt confirmation and a lot less money - and they deliver on Saturdays (love that!).

If your order is less than half a pound, we offer a Little Bitty Shipping Fee of $4.95 for Domestic orders and $7.95 for International shipments!  We charge a flat rate of $7.95 per order for Domestic orders over half a pound, and have Flat Rates for International shipments based on weight.

Returns

Waste Not, Want Not.  Returning stuff takes a lot of time, money and energy. 

Get what you need the first time.  We promise to guide you properly into the product(s) that fit your needs.  If there's a doubt, don't buy it.  Contact us first and let us help: 

  • help@loveyourhottub.com
  • Toll Free in the US:  888.242.0111
  • For International Customers:  805.439.1898
  • Click LiveChat in the bottom right hand of your screen

But, let's say someone got you the wrong product, or you really thought you were buying the right product, or say we messed your order up.  You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, contact us (see above contact info) or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You may also use the form below.

Thank you for choosing www.LoveYourHotTub.com

You're in good hands


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